Products and Prices

  • Do I have to buy full cartons?

    No, only a few products are sold per full carton. Some products will show two prices,
    With every product you will see two lines. The first shows the quantity in which you can order the product, for example 1 bunch of dried flower or 1 bag of 50 shells. The second line shows a lower price for a full carton.
     

  • Are dried flowers sold per bunch or per branch?

    Most dried flowers are sold per bunch, the photo of the product is the unit we offer and corresponds with the shown price. Some products may only be sold in multiples of e.g. 4 or 5. If you see two prices mentioned, the lower unit price will be for full cartons.

     

  • From which amount do I receive wholesale prices?

    When you buy bulk packaging and your order is over 1000 euro, you will receive wholesale prices up to 35% discount. You will receive the maximum discount we can offer you on your order total. The discount will show immediately in your cart and is country dependent. No extra charges will be made for delivery.
     

  • When do I receive a discount?

    Please check our discount list here.

  • Are all products sold from your stock?

    We strive to deliver you products directly from our stock. Our stock is updated on a daily base. Unfortunately it can occur that one of the products is out of stock. You can then choose to replace the product, to wait for the product to come back in stock or we can credit the amount to your account.

Transport and Returns

  • How much will it cost to ship a package?

    Please check our shipping fees here.

  • How long does it take till I receive my package at home?

    Shipping in the Netherlands takes about 1 or 2 days. We will ship your order as soon as your online payment has been made or when the amount is on our account (via banktransfer) Please check the delivery times and shipping fees here

  • How can I return products?

    If you are not satisfied about the product, please do contact us. We can offer you to either replace the product or you can return the product to us. The shipping fee will be at your own expenses.

  • Is it possible to pick up products at Decofleur?

    Yes. You can choose "Pick up at Decofleur". When your order is ready we will send you a message. We strive to have your order ready the next working day. Our opening hours are Monday until Friday from 08.00 AM till 16.30 PM.

Pay and VAT

  • How can I pay?

    We offer you various options to pay online. Currently, we offer online payments that include Mastercard, Visa, Paypal, iDeal, Giropay, Sofortbanking, Maestro and Bancontact. You can also choose to receive a PDF confirmation with our bank details to do a manual prepayment.
    If you pick up your order, you can choose the pay online while checking out, or to pay at our warehouse.
     

  • What are your payment terms?

    All orders must be prepaid before they will be shipped. If you choose to pick up your order, you can also pay at our warehouse.
     

  • Is it save to pay online?

    All online payments (iDeal, Paypal and Creditcard) go through SSL-secured pages. SSL are certified secure webpages.

  • Why are your prices excluding VAT?

    We show our prices excluding VAT because we are a wholesale company selling to business customers only.

  • Can I place an order excluding VAT?

    Yes. Customers within the EU with a valid VAT-number can buy without paying VAT. The VAT won’t be charged automatically if you have registered with this number at our webshop. We will check the VAT-number. If you have registered with an invalid or obsolete VAT-number, we will charge the VAT additionally before shipping your order.
    Outside the EU, no VAT will be charged. Within Netherlands, the VAT will always be calculated. The percentage is 21% for most products.
     

General

  • Is there a minimum order amount?

    No, we do not have a minimum order amount. We do charge 5 euro administration fee for orders of 20 euro and less.

  • How can I place an order?

    You can order very easily at Decofleur.com:
    -1 please register yourself via the "login" option
    -2 choose you products and place them in your cart. You can do this before you create your account.
    -3 Proceed to checkout and follow the steps of choosing your shipping method, payment method and confirm your order.

  • Does Decofleur have a showroom or a shop?

    We do not have a shop or showroom. Orders over 250.00 euros can only be collected by business customers on presentation of your Chamber of Commerce number. We ship orders under 250.00 euros with GLS. You can only pay with a credit card or debit card (RABO and ABN reader). By appointment you can see products from our stock.

     

  • Do you sell to wholesale companies?

    Yes, with our discount prices up to 35% for bulk packaging we do deliver products for competitive rates to wholesale companies.

  • What do you do with my address information?

    Your address and private information will be handled with care. We do not show or sell your information to third parties.

  • Does Decofleur import and produce itself?

    Yes. Decofleur has been a producer of dried flowers since the early 80's. We still dry and paint our flowers. We do import directly from Italy, France, Hungary, Israel, South-Africa, India, Thailand and Brasil.